Orders are dispatched within 1 working day from Scotland UK. We offer same day dispatch for orders placed before 12pm. During busy periods it may take longer to process your order, and please note that UK delivery may be affected over bank holidays.

Covid 19 Update: Throughout this period of uncertainty, we are endeavouring to ship all orders as quickly as possible, but please note that some deliveries may take longer than normal as our team adapts to the changes in working rules and regulations we are experiencing at this current time.

At present, deliveries are taking longer to arrive, so if your Smart Ass Beauty parcel has not arrived after this please get in touch with our customer service team.

Postage costs for mainland UK delivery:-
£5.95 for orders under £100 – Tracked (1-2 Days)
FREE for orders over £100 – Tracked (1-2 Days)

Postage costs for non-mainland UK delivery (includes Scottish Islands, Isles of Scilly, Channel Islands, Isle of Wight, Isle of Man):-
£6.95 for orders under £100 – Tracked (1-2 Days)
FREE for orders over £100 – Tracked (1-2 Days)

Order issues and refunds

We offer all customers a no quibble return if you are not happy with your order for any reason.

However, if your product arrives broken or damaged please let us know immediately we are able to help with your request. Please contact us through our contact form and let us know your order number and the reason. We will send you out a returns form to send back with your order.

Please note that you are responsible for the return postage costs, we also suggest you use a method of return that provides tracking information.